REFUND AND RETURNS POLICY FOR LUXXO
INTRODUCTION
At LUXXO, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a comprehensive refund and return policy that ensures a smooth and fair process. This Refund and Returns Policy explains the conditions under which we accept returns and issue refunds.
ELIGIBILITY FOR RETURNS
To be eligible for a return, the following conditions must be met:
Timeframe: Returns must be requested within 30 days from the date of purchase.
Condition of the Product: The item must be in its original, unused condition with all tags, labels, and packaging intact.
Proof of Purchase: You must provide a valid receipt or proof of purchase (order number, invoice, or payment confirmation).
Non-refundable Items: Certain products, such as gift cards, downloadable software, and intimate or sanitary goods, cannot be returned.
RETURN PROCESS
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team at info@luxxo.site or call us at (815) 479-0039 with your order number and details of the item(s) you wish to return.
Return Authorization: After we receive your request, we will provide you with a return authorization number and instructions on how to send the item back.
Shipping the Item: You are responsible for the shipping cost to return the item, unless the return is due to an error on our part (damaged or incorrect items). We recommend using a trackable shipping service for returns.
REFUND PROCESS
Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If everything is in order, we will process your refund. Refunds will be issued to the original payment method, and may take up to 10 business days to reflect in your account, depending on your payment provider.
EXCHANGES
If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact us immediately with a description of the issue and photos of the damage. We will provide you with a prepaid shipping label to return the item and issue a full refund or send a replacement.
CONTACT US
For any questions regarding returns, exchanges, or refunds, please contact us at:
LUXXO
Street: 9030 Underhill Ct Crystal Lake, Illinois (IL), 60014
Phone: (815) 479-0039
Email: info@luxxo.site
Website: luxxo.site
LAST REVISED: 12/13/2024